Privacy Policy
Your privacy is important to us
Last Updated: January 2024
At Trusioo, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.
By using Trusioo's services, you agree to the collection and use of information in accordance with this policy.
1.Information We Collect
1.1 Personal Information
When you use our services, we may collect the following personal information:
- Full name and contact information (email, phone number)
- Banking details for payment processing
- Government-issued identification for verification purposes
- Transaction history and gift card details
- Location data (country and region)
1.2 Automatically Collected Information
We automatically collect certain information when you visit our website:
- IP address and device information
- Browser type and version
- Pages visited and time spent on our site
- Referring website and exit pages
- Operating system and platform details
2.How We Use Your Information
We use the collected information for the following purposes:
- Service Delivery: To process your gift card transactions and facilitate payments
- Account Management: To create and manage your account
- Customer Support: To respond to your inquiries and provide assistance
- Security & Fraud Prevention: To verify your identity and prevent fraudulent activities
- Legal Compliance: To comply with applicable laws and regulations
- Service Improvement: To analyze usage patterns and improve our services
- Communication: To send you transaction confirmations, updates, and promotional materials (with your consent)
3.Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:
3.1 Service Providers
We may share information with trusted third-party service providers who assist us in operating our business, such as payment processors, customer support tools, and analytics services. These providers are contractually obligated to protect your information and use it only for the services they provide to us.
3.2 Legal Requirements
We may disclose your information if required by law, court order, or governmental regulation, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
3.3 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity, subject to the same privacy protections outlined in this policy.
4.Data Security
We implement industry-standard security measures to protect your personal information:
- Encryption: All data transmitted between your device and our servers is encrypted using SSL/TLS technology
- Secure Storage: Personal information is stored on secure servers with restricted access
- Access Controls: Only authorized personnel have access to your information on a need-to-know basis
- Regular Security Audits: We conduct regular security assessments to identify and address vulnerabilities
- Fraud Detection: We employ advanced fraud detection systems to protect against unauthorized access
Please Note: While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.
5.Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small text files stored on your device that help us:
- Remember your preferences and settings
- Understand how you use our website
- Provide personalized content and advertisements
- Analyze website traffic and performance
You can control cookie settings through your browser preferences. Note that disabling cookies may affect the functionality of our website.
6.Your Rights and Choices
You have the following rights regarding your personal information:
Access
Request a copy of the personal information we hold about you
Correction
Request correction of inaccurate or incomplete information
Deletion
Request deletion of your personal information (subject to legal obligations)
Opt-Out
Unsubscribe from marketing communications at any time
Portability
Request transfer of your data to another service provider
Object
Object to processing of your information for certain purposes
To exercise any of these rights, please contact us at privacy@trusioo.com. We will respond to your request within 30 days.
7.Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. Factors we consider include:
- The length of time you use our services
- Legal and regulatory requirements
- Dispute resolution and enforcement of our agreements
- Record-keeping and audit purposes
8.International Data Transfers
Your information may be transferred to and processed in countries other than your own, including Nigeria, Ghana, and other jurisdictions where we or our service providers operate. We ensure appropriate safeguards are in place to protect your information in accordance with this policy and applicable data protection laws.
9.Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately so we can delete it.
10.Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.
11.Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:
- Posting the updated policy on our website with a new "Last Updated" date
- Sending you an email notification (if you have provided your email address)
- Displaying a prominent notice on our website
Your continued use of our services after any changes indicates your acceptance of the updated policy.
12.Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Email:
privacy@trusioo.comCustomer Support:
support@trusioo.comWhatsApp:
Available 24/7 for immediate assistance
Response Time:
We aim to respond to all privacy-related inquiries within 30 days
Your Trust is Important to Us: At Trusioo, we are committed to maintaining the highest standards of data protection and privacy. We continuously review and improve our practices to ensure your information remains secure and your privacy is respected.
Have Questions About Our Privacy Policy?
Our team is here to help. Contact us anytime for clarification or to exercise your privacy rights.